This policy forms part of our Wholesale Terms of Service and applies to all trade clients purchasing directly from Gray Commercial (Yancheng) Co., Ltd.

1. Lifetime Craftsmanship Warranty

We warrant every piece against manufacturing and casting defects for the lifetime of the jewellery. The warranty attaches to the piece, not the original purchaser, and transfers with resale — a genuine advantage when you sell through retail partners.

Covered for life, free of charge:

• Porosity, blowholes and gas inclusions breaking the surface
• Seam, sprue or join failure in cast and assembled components
• Prong, bezel or gallery collapse caused by a manufacturing weakness
• Structural setting failure where a stone was correctly seated at manufacture
• Clasp, hinge and articulation failure in bracelets and necklaces
• Premature solder failure at sizing or assembly joints

2. Assay & Hallmarking Guarantee

Every item is struck with the metal purity mark and the TELULA maker’s mark, and is supplied with a certificate of conformity stating the declared alloy.

• Gold purity is guaranteed to ±0.3% of the declared karat (9K / 10K / 14K / 18K).
• Platinum is guaranteed Pt950 minimum 95.0%, ruthenium-alloyed for hardness and laser-welded at all joints.
• Independent assay-office hallmarking and XRF testing can be arranged per shipment, with the assay report supplied as a PDF matched to your PO number.
• White gold is nickel-free or palladium-alloyed and tested to < 0.05 µg/cm²/week nickel release for EU and UK compliance.

If any piece assays outside the declared purity, we replace it at our cost and cover return freight in both directions.

3. Stone Replacement Warranty

Stone tightness is guaranteed for 12 months from delivery. During that period any stone that loosens or falls out from a setting we produced is re-set or replaced free of charge, including melee.

• Free re-tipping, re-setting and re-polishing of the affected setting.
• Lost stones replaced from the same calibrated parcel to preserve colour and clarity across the set.
• Beyond 12 months, lost melee is replaced at cost — typically a fraction of retail — with labour waived on warranty-registered pieces.
• Centre stones above 0.30 ct are documented by IGI or GIA certificate number, matched to your invoice.

4. Seven-Point QC Protocol

Before any piece is packed it passes a documented seven-point inspection, and the record is filed against your purchase-order number for traceability.

5. Exclusions

The warranty does not cover:

• Repair, resizing or re-tipping carried out by a third-party workshop
• Damage from chlorine, bleach, cosmetics or abrasive chemical exposure
• Impact, crush or accidental damage, including ring deformation from heavy use
• Normal surface wear — scratches, patina and rhodium fading (a refinishing service, quoted separately)
• Loss or theft of the piece or of individual stones after delivery
• Alterations made against client instruction that deviate from the approved CAD

6. Claim Procedure

1. Notify us at admin@telulagray.com with photographs, the invoice number and a short description of the fault.
2. We acknowledge within 48 hours and issue an RMA reference where return is required.
3. Return the piece securely (insured) quoting the RMA; for valid warranty claims TELULA covers return freight in both directions.
4. We assess, then repair, replace or credit — our assessment is completed within 10 working days of receipt.
5. Replacement pieces inherit the original warranty term and remain covered for the life of the design.

7. Care & Servicing

Recommend an annual professional inspection to your retail customers — prong wear is the single most common cause of stone loss. Store pieces separately, remove jewellery before swimming or cleaning, and avoid ultrasonic cleaning on emeralds, opals and treated stones. TELULA offers complimentary inspection and re-polishing for trade partners returning pieces with a shipment.